Terms, privacy, cookies & refunds.

Terms of Service

Effective 10 June 2026

idmly converts design HTML files into editable Adobe InDesign (.idml) documents. By using idmly.com or the conversion service you agree to these terms.

The service

• You upload a self-contained design HTML file; we return an .idml file (plus a Links folder when your design contains images).
• Conversion quality depends on your input file. Some designs convert perfectly, some need touch-ups in InDesign, and the service is in active beta — it is provided “as is”, without warranties of any kind.
• idmly outputs the .idml file format. We are not affiliated with or endorsed by Adobe. InDesign is a trademark of Adobe Inc.

Your files

• Your designs are yours. You keep all rights to the files you upload and to the converted output. We claim no ownership and use your files only to perform the conversion you requested.
• Only upload content you have the right to use. You are responsible for what you convert.

Licenses & payment

• Paid conversions are unlocked with a license key sent to you by email after purchase. A key may be activated on a limited number of browsers/devices and is for you or your team — please don’t publish or resell it.
• Orders are processed by Creem.io, our merchant of record. Creem is the seller of record for your purchase: it handles payment, invoicing, applicable taxes and refund processing. We never see your card details.

Fair use

• Don’t use the service for unlawful content, don’t attempt to disrupt or overload it, and don’t wrap it in a competing automated service without talking to us first.

Liability

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, and nothing affects your statutory consumer rights.

Governing law

These terms are governed by the laws of the Republic of South Africa. We may update these terms as the product evolves; material changes will be posted on this page with a new effective date.

Privacy Policy

Effective 10 June 2026

We collect as little as the product needs, and this page lists all of it.

Files you convert

• Uploaded designs are processed on our conversion server (hosted on Railway) and deleted automatically once your converted file has been delivered. If you convert through the hosted MCP endpoint, the converted file waits behind a one-time, unguessable link for up to ten minutes so your agent can fetch it, then it is deleted. We don’t keep, read, or train anything on your designs.
• One exception, and it’s your call: if you use the “send us this file” button after a bad conversion, that file is emailed to our support inbox so we can reproduce and fix the problem. It isn’t stored on the conversion server, isn’t used for anything except debugging, and is deleted once the fix ships. Want it gone sooner? Say so at support@idmly.com.

Waitlist & contact

• If you join the waitlist, your email address is stored with SendGrid (our email provider) so we can write to you about idmly. Unsubscribe anytime — every email includes a link, or just ask at support@idmly.com.
• If you email support, we keep the correspondence so we can help you.

Purchases & licenses

• Payments are handled end-to-end by Creem.io as merchant of record under Creem’s privacy policy. We receive your license details, not your payment card data.
• Your license key and its activation id are stored in your own browser (localStorage) so you don’t have to re-enter them. They are sent to our server only to validate a conversion. If you use the hosted MCP endpoint, our server keeps a one-way hash of your key with its activation id, so it can validate your conversions without activating a new device each time.

Advertising measurement

• The site loads one analytics script, Google Analytics, which reports page views and basic device and location data to Google so we can see which pages are read; it never sees your design files. It sets first-party cookies (see Cookies). Google’s handling of that data is described in its privacy policy. Ad results are confirmed from our server, not from your browser (see below), and we keep an anonymous, aggregate count of conversions on our own server — no IP, email, or anything that identifies you.
• If you arrive here by clicking one of our ads, the ad platform’s click id is kept in your own browser (localStorage). If you then convert a trial or buy a license, our server confirms that single conversion to the ad platform you came from (Meta, Reddit, or Google) server-to-server. That confirmation carries the click id and the technical request data, and for a purchase it may also include a hashed (unreadable) form of your email. This tells the platform “that click led to a result” so we can measure our ads. It is never used for anything else, and visitors who don’t come from an ad are never reported to anyone.
• If you ask us to email you a link to finish on a computer, we use the email address you enter once — only to send that link. The link carries your ad-click context forward so the conversion can still be measured. We don’t add you to any list from that.

Infrastructure

• The website is hosted on Vercel and the conversion engine on Railway. Like all web infrastructure, they keep short-lived technical logs (IP address, request time) for security and reliability. These providers are based in the United States, so processing may happen outside South Africa with appropriate safeguards.
• Fonts load from Google Fonts, which receives the technical request data needed to serve them.

Your rights

Under POPIA (and, where it applies, the GDPR) you can ask what personal information we hold about you, ask us to correct or delete it, or object to our processing: support@idmly.com. You can also lodge a complaint with the Information Regulator (South Africa) or your local supervisory authority.

Cookies

Effective 30 September 2026

idmly.com uses Google Analytics to count page views. It sets first-party cookies (_ga and _ga_*, kept for up to two years) that hold a random id so repeat visits can be told apart, and sends page, device and approximate-location data to Google. It never sees your design files. We load no advertising pixels; the only other third-party content is our web fonts, from Google Fonts (see the privacy policy). We also set two cookies of our own: idmly_ab simply remembers which version of the page you saw, so it stays the same on return visits, and idmly_cc holds the two-letter country our hosting provider resolved from your connection (kept for a day) so the pricing card can show the tax that will be added at checkout. Neither identifies anyone and neither is ever shared. The only other things stored in your browser are functional: your license key and activation id after a purchase (so the converter remembers you) and, if you arrived from one of our ads, that ad’s click id, used once to measure the ad (see Advertising measurement). Clearing your browser data removes all of it. We also keep an anonymous, aggregate count of conversions on our own server — it identifies no one.

Refund Policy

Effective 10 June 2026

• Try before you buy: two free conversions per browser, up to two pages of each file (its most detailed ones), so you can test your own design before paying.
• If idmly cannot produce a usable, editable file from your design, email support@idmly.com within 14 days of purchase — include the design file so we can reproduce the problem. We’ll fix it or refund you.
• Approved refunds are processed by Creem.io (our merchant of record) back to your original payment method.
• Nothing here limits your statutory rights, including under the South African Consumer Protection Act.